Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - you will receive confirmation of your order and your package should ship within 1-2 business days depending on when your order was placed and your shipping/payment method. Our support team is always happy to guide you at any step!
We can only change orders that have not been processed for shipping.Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.To make changes to your order, please reach out to support through the Contact Us tab.
You can select your preferred payment method at checkout . You can purchase on our website using a debit or credit card.We additionally offer support for Paypal, Amazon Pay, Apple Pay, Klarna and Google Pay. You can chose these payment methods at checkout.
*Due to COVID-19 the delivery of some packages may be delayed by USPS*.
Shipping destination: USA
Shipping times: 99% of all Hair Care orders placed before 2pm ET are shipped the same day with packages arriving in just 1-3 days with standard shipping $6.95. Step it up with express shipping with 1-2 days delivery times $12.95.
Shipping time might vary depending on location, shipment method and other factors.
Shipping: Makeup and Skincare products we offer a flat shipping rate of $2.99 which typically arrives in 3-4 days after the products have been formulated. Formulation can take 1-3days. Heavier shipments may add 1-2 business days onto USPS's estimated delivery due to the delivery requirements of handling fragile orders.
You can track the status of your order from your "order history" section on your account page. You can also find tracking from your shipping confirmation email or Click on Track My Order on website. You will need your order number and email address.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return.We will provide the customer with instructions and return label where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund and cost of shipping will be deducted from refund amount to cover return shipping costs. If the refund is approved, then it will be processed withing 1-2 days and a credit will automatically be applied to customer's credit card or original payment method shortly after. Please allow up to 3-7days for return to post to your account depending bank policies.
We only replace items if they are defective or damaged unused and unopened. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org follow the same procedures of returns. Please email us at email@example.com please mention that you would like your damaged or defective item to be exchanged with the same item when preparing your return with our support.
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